FAQ's

What is your shipping policy?
At Mobolaji, we strive to provide a seamless and reliable shipping experience for our local customers. Our local shipping policy is designed to ensure prompt delivery and customer satisfaction. Here are the key elements of our policy:

  • Fast Processing Time: We understand the excitement of receiving your order quickly. Therefore, we aim to process and prepare your order for shipment within 2-3 business days after the payment is confirmed.

  • Packaging: We take utmost care in packaging your order to ensure that your jewelry arrives in pristine condition. Each item is carefully wrapped and protected to prevent any damage during transit.

  • Estimated Delivery Time: We provide estimated delivery times based on the shipping method and your location. These estimates give you an idea of when you can expect to receive your jewelry. Please note that actual delivery times may vary due to factors beyond our control, such as weather conditions or unforeseen delays in transit.

  • International Shipping: We currently offer local shipping within the United States of America. While international shipping is not available at this time, we are actively working towards expanding our shipping capabilities to serve customers worldwide. We understand the interest and demand for our jewelry internationally, and we are excited about the prospect of offering international shipping in the near future. We appreciate your patience and look forward to the opportunity to serve our global customers soon. Stay tuned for updates on our website and social media platforms regarding the availability of international shipping. Thank you for your understanding and continued support.

 

What is your return and exchange policy?
At Mobolaji, we want to ensure transparency regarding our sales policy. Please note that all sales of jewelry items are final. Once a purchase is made, it cannot be returned or exchanged, except in cases where the product arrives damaged or defective. We take great care in accurately representing our products through detailed descriptions and high-quality images to help you make an informed decision before making a purchase.

Please understand that due to the nature of our business and hygiene considerations, we are unable to accept returns or exchanges for jewelry products unless they are received in a damaged or defective condition. In such cases, we will work with you to resolve the issue promptly and ensure your satisfaction.

Can I track my order?
Yes, we provide order tracking for all shipped orders. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or through the selected courier's tracking service.


How do I care for my Jewelry?
To care for your Mobolaji jewelry, it's essential to keep it dry and avoid water exposure as moisture can cause the gold plating to wear off. When not wearing your jewelry, store it in a cool, dry place, ideally in a jewelry box or soft pouch to prevent scratches and tangling. For cleaning, gently wipe the pieces with a soft, lint-free cloth to remove dirt or oils. Lastly, remember to remove your gold-plated jewelry before engaging in strenuous activities or sports to prevent damage. By following these care instructions, you can enjoy your Mobolaji jewelry for an extended period, keeping it looking beautiful and radiant.